Frequently Asked Questions
What is your shipping Policy?
Prints will ship directly from the printer, located in Austin, Texas. Shipping dates range from 1-7 business days, depending on distance, and shipping style chosen. Customers will receive tracking number via email as soon as their order has shipped.
Generally, turn-around for the print to be ready is:
Paper- 1-3 business days
Canvas - 3-5 business days
Metal - 5-7 business days
Framed – 5-7 business days
Original artwork will ship within 5-7 days, via UPS ground, or for crated works, via a freight company. In which case, we will establish a delivery time when someone can be available to receive the work.
Rush orders on prints will add a fee of 25% of your total. For originals, customers will only pay additional shipping costs.
I live in Austin. Can I save on shipping and pick up the print locally?
Absolutely! Prints can be picked up directly from the printer, Skyline Prints, in South Austin. When you select Texas for your shipping address, you will be given the option to click Pick Up Locally for your shipping option at check-out.
What is your Policy on Returns/Exchanges/Refunds?
We do not accept returns. All sales are FINAL.
Did your prints arrive damaged? Please keep all packaging and contact Skyline Printing for further instructions to replace your prints:
(512)497-2822 or email@example.com
Did your original arrive damaged? Please keep all packaging and contact Jeff at (801) 376-8904 or firstname.lastname@example.org.
How do you package my order?
Depending on what your order consists of, we will put rolled paper and canvas in secure shipping tubes, while stretched canvas and framed pieces are protected with cardboard corners, bubble wrap, craft paper, and a secure shipping box. Larger pieces will require having a wooden crate built for them.
What type of glass do you use for framing?
Prints are framed with a 2 mil clear plexi-glass. It is ideal for safe shipping and blocks 66% of harmful UV light. Originals never have glass.
Will a paper print look similar to a canvas print?
Color will remain consistent across all of our media types.
I don't see the dimensions I'm looking for offered for a print.
Contact me and let me know what size you are looking for. Print dimensions reflect the dimensions of the original work, but I can offer any size within those dimensions, up to 54" on the shortest side, and 100" on the longest. Some pieces can be purchased as separate panels, making the overall dimensions larger. Contact me if you are interested in a multi-panel piece that isn't offered as a diptych or triptych.
Do you make commissioned pieces?
I'm happy to talk to you about what you are seeking. Commissioned original artwork will be priced based upon the total square inches of the originals size. For example, a 16x20 original is 320 square inches. If the rate is $8 per square inch, multiply 320 by $8, giving the price of the commission as $2,560. All commission prices are negotiable within reason. There is a 75% upfront nonrefundable deposit required on the agreed upon price, before any work is started.
How can I keep up with your new work?
Sign up for my newsletter to receive updates on new series, shows, and performances.
Don't see your answer?
Feel free to email me directly at email@example.com with any questions or comments!